Koncierge Terms of Service
Article 1 (Purpose)
These Terms of Service set forth the rights, obligations, and responsibilities between DBRICKS LABS Co., Ltd. (the "Company") and users in connection with the use of Koncierge, the global concierge service operated by the Company (the "Service").
These Terms also apply to e-commerce transactions conducted through the mobile app, website, API, and similar channels to the extent not inconsistent with their nature.
Article 2 (Definitions)
1. "Service" means the global concierge platform configured by the Company through information and communications facilities such as mobile apps, websites, and APIs so that goods or services ("Goods, etc.") may be transacted for users. The term may also refer to the operator of such Service.
2. "User" means a member or non-member who accesses the Service and uses the Service provided by the Company under these Terms.
3. "Member" means a person who has registered as a member of the Service and may continuously use the Service provided by the Company.
4. "Non-member" means a person who uses the Service provided by the Company without registering as a member.
5. "Concierge Request" means a purchase request for goods or services entered by a User into the Service in a free format such as natural language, images, or links.
6. "Purchase Agency" means the service by which the Company, based on a User's Concierge Request, purchases goods in Korea on behalf of the User and delivers them to the User through international shipping.
7. "Destination Country" means the country where the shipping address designated by the User is located and is used under these Terms as the standard for determining customs, tax, and delivery responsibilities.
Article 3 (Posting, Explanation, and Amendment of Terms)
1. The Company posts these Terms, company name, representative name, business address, email address, business registration number, mail-order business report number, and personal information protection officer on the initial screen or linked screen of the Service so that Users may easily view them.
2. Before a User agrees to these Terms, the Company provides a separate linked screen or pop-up screen so that the User may understand important matters such as withdrawal of offer, delivery responsibility, and refund conditions.
3. The Company may amend these Terms within the scope not violating applicable laws, including the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Framework Act on Consumers.
4. If the Company amends these Terms, it will announce the effective date and reason for amendment together with the current Terms from seven days before the effective date until the day before the effective date. If an amendment is unfavorable to Users, the Company will provide at least 30 days' prior notice and clearly compare the previous and amended provisions.
5. Amended Terms apply only to contracts entered into on or after the effective date. Contracts already entered into before the effective date remain governed by the previous Terms, unless a User who already entered into a contract notifies the Company during the notice period that the User wishes the amended Terms to apply and the Company agrees.
6. Matters not provided in these Terms and interpretation of these Terms are governed by applicable laws, e-commerce consumer protection guidelines issued by the Korea Fair Trade Commission, and commercial practices. For Users residing in Europe, however, mandatory consumer protection laws of their country of residence, including EU Directive 2011/83/EU, may apply first.
Article 4 (Provision and Change of Service)
1. The Company performs the following services.
• Receiving Users' free-form Concierge Requests and AI-based analysis
• Providing information on Goods, etc. and verifying purchase availability
• Purchasing goods in Korea on behalf of Users
• Supporting international shipping and customs clearance
• Other services determined by the Company
2. If Goods, etc. are sold out, discontinued, affected by customs rule changes, or subject to technical specification changes, the Company may change the Goods, etc. to be provided under future contracts and will immediately announce the changed contents and provision date where the current contents are posted.
3. If the Company changes the content of a Service contracted with a User due to reasons such as sold-out Goods, etc. or technical specification changes, it will immediately notify the User through a reachable address such as email or app push notification.
4. In the preceding case, the Company compensates the User for damages caused thereby, unless the Company proves absence of intent or negligence.
Article 5 (Suspension of Service)
1. The Company may temporarily suspend the Service due to maintenance, inspection, replacement, malfunction of information and communications facilities such as computers, communication interruption, or similar reasons.
2. The Company compensates Users or third parties for damages caused by temporary suspension under Paragraph 1, unless the Company proves absence of intent or negligence.
3. If the Service can no longer be provided due to business conversion, business abandonment, business integration, or similar reasons, the Company will notify Users by the method set forth in Article 8 and compensate consumers under the conditions originally presented by the Company.
Article 6 (Membership Registration)
1. A User applies for membership by entering member information according to the registration form determined by the Company and indicating consent to these Terms.
2. The Company registers applicants as members unless any of the following applies.
• The applicant previously lost membership under Article 7(3), except where three years have passed after such loss and the Company approves re-registration
• The registration contains false information, omissions, or errors
• The Company determines that registration as a member would cause significant technical difficulty
3. The membership contract is formed when the Company's approval reaches the member.
4. If information registered at membership changes, the member must notify the Company of the change within a reasonable period by updating member information or similar means.
5. If a User who is a minor in the country of residence registers or makes payment, consent from a guardian, parent, or legal representative is required.
Article 7 (Withdrawal and Loss of Membership)
1. A member may request withdrawal at any time, and the Company will immediately process the withdrawal.
2. The Company may restrict or suspend membership if any of the following applies.
• The member registered false information
• The member fails to pay amounts due for Goods, etc. purchased through the Service or other obligations related to Service use by the due date
• The member interferes with another person's Service use or steals another person's information, threatening e-commerce order
• The member uses the Service to engage in conduct prohibited by laws or these Terms or contrary to public order and morals
• Temporary order restrictions are necessary because repeated fraudulent transactions interfere with normal operation or business of the Company
• The member repeatedly requests prohibited goods such as illegal goods, weapons, dangerous goods, or counterfeit goods
3. If the same conduct is repeated at least twice after restriction or suspension, or the reason is not corrected within 30 days, the Company may terminate membership.
4. If the Company terminates membership, it deletes member registration. The Company notifies the member and provides at least 30 days for explanation before deletion.
Article 8 (Notice to Members)
1. Notices to members may be made to the email address previously agreed and designated by the member or by app push notification.
2. For notices to unspecified members, the Company may substitute individual notice by posting on the in-app notice board for at least one week. Matters materially affecting a member's own transaction will be notified individually.
Article 9 (Concierge Request and Purchase Application)
1. Users submit Concierge Requests and purchase applications through the Service by the following or similar methods, and the Company provides the following information in an easy-to-understand manner.
• Input of desired goods or services in a free format such as natural language, images, or links
• Review of AI analysis results and operation team review results
• Input of recipient name, address, phone number, email address, and similar information
• Confirmation of Terms, Services for which withdrawal is restricted, delivery fees, customs duties, and related matters
• Indication of agreement to these Terms and confirmation or rejection of the above matters
• Purchase application for Goods, etc. and confirmation thereof or consent to the Company's confirmation
• Selection of payment method
2. If the Company needs to provide or entrust purchaser personal information to a third party, it obtains the purchaser's consent at the time of the actual purchase application and does not obtain broad consent in advance at membership registration. The Company specifies the personal information items provided, recipient, purpose of use by the recipient, and retention and use period.
Article 10 (Formation of Contract)
1. The Company may refuse a purchase application under Article 9 if any of the following applies. If entering into a contract with a minor, the Company informs that the minor or legal representative may cancel the contract if consent of the legal representative is not obtained.
• The application contains false information, omissions, or errors
• A minor purchases goods or services prohibited by the Juvenile Protection Act, such as tobacco or alcohol
• The goods are prohibited goods under Article 19
• The goods are prohibited or restricted for import under customs rules of the destination country
• The Company determines that accepting the purchase application would cause significant technical or operational difficulty
2. A contract is deemed formed when the Company's acceptance reaches the User in the form of receipt confirmation notice under Article 12(1).
3. The acceptance must include confirmation of the User's purchase application, availability for purchase, and information on correction or cancellation of the purchase application.
Article 11 (Payment Method)
Payment for Goods, etc. purchased through the Service may be made by available methods among the following. The Company may not additionally collect any fee under any name for a User's payment method.
• Credit or debit cards such as Visa, Mastercard, and American Express
• Mobile payments such as Apple Pay and Google Pay
• Other electronic payment methods recognized by the Company
▸ Payment Currency
The Company charges in the local currency of the User's country of residence. The exchange rate at the time of quotation issuance applies, and the exchange rate remains fixed until the exchange-rate change point designated by the Company, 11:30 a.m. Korea time each day, during the quote validity period. The Company bears the exchange-rate fluctuation risk until payment.
▸ Payment Failure Handling
If payment fails, the User is immediately notified by app push notification and email. If the User does not change the payment method or retry within 24 hours after receiving the notice, the order is automatically canceled.
Article 12 (Change and Cancellation of Purchase Application)
1. If a User requests change or cancellation before the Company purchases goods in Korea on behalf of the User, the Company processes the request without delay.
2. After the Company completes purchase of goods in Korea on behalf of the User, cancellation due to simple change of mind may be difficult. This does not apply where the reason is attributable to the Company or falls under withdrawal grounds in Article 16.
Article 13 (Supply of Goods, etc.)
1. Unless otherwise agreed on the timing of supply, the Company takes necessary measures for purchasing goods in Korea on behalf of the User, inspection and packing, dispatch from Korea, international shipping, customs clearance in the destination country, and local last-mile delivery from the date of the User's order. If the Company has already received all or part of the payment, it begins the purchase procedure within three business days from the date of receipt.
2. The Company specifies delivery methods and expected delivery periods for purchased goods. If the Company exceeds the expected delivery period, it compensates the User for resulting damages, unless it proves absence of intent or negligence.
3. International shipping periods may vary depending on destination country, customs status, carrier schedules, local holidays, weather conditions, and similar factors. Displayed delivery periods are estimates for reference only and may vary depending on destination country circumstances, customs clearance, and carrier operations.
4. If delivery is delayed beyond a reasonable scope by exceeding the displayed estimated delivery period by 30 days or more, the User may request withdrawal of offer, and the Company will refund the full payment amount, including product price and shipping fee.
Article 14 (Customs Duties and Taxes)
1. For Users residing in Europe, for orders with intrinsic value of EUR 150 or less, the Company collects VAT in advance at payment through the EU IOSS system, and no additional customs duty or VAT is charged at receipt.
2. For orders with intrinsic value exceeding EUR 150, the Company does not collect customs duty or VAT at payment. Such customs duty and VAT are determined by the destination country's customs office and must be paid directly by the recipient at receipt or customs clearance.
3. The Company endeavors to provide prior guidance on customs duties and taxes, but final amounts are determined by the customs standards of each destination country. The User is responsible for paying such taxes, and the Company does not directly participate in tax imposition or amount determination. Delivery failure caused by non-payment of taxes is the User's responsibility and is not subject to separate compensation.
4. Intrinsic Value means the price of the goods themselves under EU Commission Delegated Regulation (EU) 2015/2446 Article 1(48). Shipping fees, insurance, service fees, and VAT are not included in intrinsic value if separately indicated on the invoice.
Article 15 (Refund)
If Goods, etc. requested by a User cannot be delivered or provided due to sold-out status, discontinuation, customs rejection, or similar reasons, the Company notifies the User of the reason without delay and, if payment was received in advance, takes necessary refund measures, such as requesting payment cancellation, within three business days from the date of receipt. The time when the actual refund is reflected in the User's payment method may take several additional days depending on the processing schedule of the payment processor, including Stripe, and each financial institution, and will be completed within 14 days from the date the refund reason is confirmed.
Article 16 (Withdrawal of Offer, etc.)
1. A User who entered into a contract for purchase of Goods, etc. with the Company may withdraw the offer without giving any reason within 14 days from the date of receiving the goods, regardless of region of residence. For services, the period runs from the contract date or service commencement date. For Users residing in Korea, the Company expands the seven-day withdrawal period guaranteed under the Act on the Consumer Protection in Electronic Commerce to 14 days. After notifying the Company of withdrawal, the User must return the goods to the address designated by the Company within 14 days, and return shipping costs are handled according to the reason-specific standards in Article 17.
2. Due to the nature of the Purchase Agency Service under Article 2(6), withdrawal due to simple change of mind may be restricted in the following cases. However, rights recognized under mandatory consumer protection laws for Users residing in Europe are not restricted.
• Custom-made or personalized goods individually ordered at the User's request and difficult to resell
• Goods or services whose value has significantly decreased due to partial use or consumption by the User
• Goods or services whose value has significantly decreased over time to the extent resale is difficult, such as limited-edition or seasonal goods
• Cosmetics, food, hygiene goods, or similar goods that are difficult to return after seals are opened for hygiene or safety reasons
• Digital content that the User has downloaded or started to access
3. If the User has received Goods, etc., returns or exchanges are not allowed in any of the following cases.
• Goods, etc. are lost or damaged due to a reason attributable to the User
• The value of Goods, etc. has significantly decreased due to use or partial consumption by the User
• The value of Goods, etc. has significantly decreased over time to the extent resale is difficult
• For Goods, etc. that can be copied with the same performance, the packaging of the original Goods, etc. is damaged
• Delivery fails or goods are destroyed or returned due to the User's simple refusal to receive or non-payment of customs duty or VAT imposed at destination customs
• Delivery fails or goods are destroyed or returned due to inaccurate shipping address or contact information provided by the User
4. If, in the cases under Paragraphs 2 and 3, the Company did not clearly state in advance where consumers can easily see that withdrawal is restricted or did not provide trial goods or similar measures, withdrawal is not restricted.
5. Notwithstanding Paragraphs 1 and 2, if the contents of Goods, etc. differ from display or advertising or are performed differently from the contract, the User may withdraw within three months from receiving the Goods, etc. or within 30 days from the date the User knew or could have known the fact.
Article 17 (Effects of Withdrawal, etc. and Return Handling)
▸ Refund Processing Period
The Company refunds payments already received within 14 days from the date the returned Goods, etc. are received and inspected or the refund reason is confirmed. All refunds are processed to the original payment method through the payment processor Stripe, and the time when the refund is actually reflected by the card issuer or bank may take several additional days depending on each financial institution. If the Company delays refunding without a legitimate reason, it pays delay interest at the rate specified in the Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce.
When refunding the above amount, if the User paid by credit card, electronic money, or similar payment method, the Company promptly requests the payment service provider to suspend or cancel the billing.
▸ Classification of Return Reasons
Returns are classified into the following four categories, and refund amounts and handling methods vary depending on the reason.
• 1. Company-attributable return: return caused by the Company or an entrusted carrier, such as shipping label error, missing item, or carrier loss or damage
• 2. Voluntary return: the User voluntarily requests return of goods due to simple change of mind, desired size or color change, or similar reasons
• 3. User-attributable return: return caused by the User's act or omission, such as incorrect shipping address or contact information, refusal to receive, customs refusal, non-payment of taxes, or recipient absence
• 4. External-cause return: return caused by reasons attributable to neither the Company nor the User, such as destination country customs rule changes, flight cancellation, or natural disaster
▸ Refund Amount by Reason
• A. Company-attributable return: full payment amount, including product price and shipping fee, is refunded. The User may choose re-shipment, exchange, or refund, and no additional shipping fee is charged for re-shipment.
• B. Voluntary return before dispatch: full payment amount is refunded.
• C. Voluntary return after dispatch and completed recovery of goods: the product price and shipping fee paid at payment are refunded. The User separately bears shipping costs required for return.
• D. User-attributable return with completed recovery of goods: the product price is refunded after deducting round-trip shipping fees, including international dispatch shipping fee and return shipping fee, and a return handling fee of EUR 2 or an equivalent amount in the payment currency.
• E. User-attributable return where goods are disposed of or cannot be recovered: no refund. Some international carriers may dispose of goods that failed delivery or were returned under their own policy instead of sending them back to the shipper, and in such cases the Company cannot recover the goods. The carrier used is determined according to the weight, dimensions, destination country of the ordered goods, and the Company's operation policy, and the User cannot select the carrier for each individual order.
• F. External-cause return: determined by consultation for each case. In general, the product price is refunded, and the shipping fee is determined depending on the case. The Company's liability may be exempted for returns caused by force majeure, such as natural disaster, war, strike, or government regulation.
• G. Delivery delay beyond a reasonable scope: if the displayed estimated delivery period is exceeded by 30 days or more, the full payment amount, including product price and shipping fee, is refunded upon the User's withdrawal request.
▸ Refund Calculation Examples
If product price is EUR 50 and shipping fee is EUR 20, for a total payment of EUR 70:
• Company-attributable: 50 + 20 = EUR 70 refund
• Voluntary return with completed recovery: 50 + 20 = EUR 70 refund, with return shipping fee separately borne by the User
• User-attributable with completed recovery: 50 - 20 round-trip shipping fee - 2 return handling fee = EUR 28 refund
• User-attributable disposal: EUR 0, no refund
▸ Voluntary Return Procedure
A User who wants a voluntary return proceeds according to the following procedure.
• Return request period: the User must notify the Company's customer center of the intent to return within 14 days from receiving the goods.
• Return request method: by contacting the Company's customer center at support@dbrickslabs.com, the User may receive guidance on the return address and procedure.
• Return completion period: the User must return the goods within 14 days after requesting return.
• Return shipping fee: borne by the User.
• Condition of goods: goods must be returned unused, unopened, and in original condition. If there is damage or evidence of use, additional deductions may be made from the refund amount or the refund may be refused.
▸ Re-shipment Conditions
Regardless of the classification of return reasons, if the User wants re-shipment, re-shipment is available under the following conditions.
• Company-attributable: re-shipment without additional cost.
• Voluntary return or User-attributable return: re-shipment after payment of new shipping fee and return handling fee.
• Recovery required: re-shipment is available only if the goods have been recovered to the Company's logistics center. If the carrier has disposed of the goods under its own policy, re-shipment is not available.
• Storage period: if goods returned for a User-attributable reason are recovered to the Company's logistics center, they are stored for 30 days from the recovery date. If the User does not request re-shipment within this period, the goods may be automatically disposed of.
▸ Principle of Cost Bearing for Withdrawal
In the case of withdrawal, the User bears costs necessary for returning supplied Goods, etc., including international round-trip shipping fees, customs fees, and return handling fees. The Company does not claim penalties or damages from the User due to withdrawal. If withdrawal is made because Goods, etc. differ from display or advertising or are performed differently from the contract, the Company bears costs necessary for returning Goods, etc.
▸ Additional Payment Option for Re-delivery Costs
Before refund completion, the User may pay additional re-delivery costs and the return handling fee and request re-delivery. The returned package will be resent when it arrives at the Company's logistics center.
※ Claims for compensation for delivery accidents, including damage or loss during international shipping, are governed by Article 18.
Article 18 (Compensation Claims for Delivery Accidents)
1. A User may claim compensation from the Company for delivery accidents such as damage, loss, or disposal of goods during international shipping.
2. A delivery accident compensation claim must be made within 14 days from package receipt or recognition of the accident. After that period, the claim is excluded from review.
3. The User must faithfully provide the following materials when claiming compensation. If materials are insufficient, compensation review may be delayed or restricted.
• Full photo of the received box
• Photo of the waybill or shipping label attached to the box
• Photo showing all received items laid out, with posters or flyers unfolded
• Close-up photo of damaged areas, if necessary
• Video of a non-functioning product, if necessary
• Other materials proving damage or loss
4. Upon a compensation claim, the Company requests an investigation from the carrier. If the investigation confirms the carrier's responsibility, compensation is made according to the carrier's policy. If the User arbitrarily modified the declared value of ordered goods, compensation is based on the modified value.
5. If investigation is suspended due to insufficient information provided by the User or the User fails to provide materials proving damage or loss, the claim is excluded from review.
6. The Company compensates damage or loss caused by its negligence, and compensation may be made by refund, mileage, re-shipment, exchange, or similar means.
7. The following are excluded from compensation review.
• Claims made more than 14 days after package receipt or recognition of the accident
• Minor damage to outer cases or packaging materials that may ordinarily occur during long-distance transportation or customs clearance due to the nature of international shipping and that does not affect the product itself
• Outer case damage or minor product damage not attributable to the manufacturer
• Delivery failure due to the User's simple refusal to receive or non-payment of customs duty or VAT imposed at customs; however, handling under Articles 16 and 17 applies separately
• The User fails to provide photos, videos, or materials proving damage or loss
• Claims for damages due to delivery delay within the ordinary scope, because delivery periods are for reference and are not guaranteed; however, if the estimated period is exceeded by 30 days or more, withdrawal and full refund under Article 13(4) are available
Article 19 (Prohibited Goods)
Users may not submit Concierge Requests for the following goods or services, and the Company has the right to refuse such requests.
• Goods illegal under law or prohibited from transaction
• Weapons such as firearms, swords, explosives
• Dangerous goods such as explosives, flammable or corrosive substances
• Counterfeit or imitation goods and goods infringing intellectual property rights
• Alcohol, tobacco, pharmaceuticals, or other goods restricted for import under destination customs rules
• Endangered animals or plants or processed products thereof
• Obscene materials or media harmful to juveniles
• Other items whose import is prohibited or restricted by destination customs authorities
Article 20 (Personal Information Protection)
1. When collecting Users' personal information, the Company collects the minimum information necessary to provide the Service.
2. The Company does not collect in advance information necessary for performing purchase contracts at membership registration. This does not apply where minimum specific personal information is collected before a purchase contract because identity verification is required to perform legal obligations.
3. When collecting or using Users' personal information, the Company notifies the User of the purpose and obtains consent.
4. The Company may not use collected personal information for purposes other than the stated purpose. If a new use purpose arises or information is provided to a third party, the Company notifies the User of the purpose and obtains consent at the use or provision stage, unless otherwise provided by law.
5. Users may at any time request access to and correction of errors in their personal information held by the Company, and the Company must take necessary measures without delay.
6. For personal information protection, the Company limits persons handling Users' personal information to the minimum and is responsible for damages caused by loss, theft, leakage, unauthorized third-party provision, or alteration of Users' personal information, including credit card and bank account information.
7. The Company may use de-identified data to improve AI models, and Users may at any time refuse use of their data for AI training. Requests may be submitted to support@dbrickslabs.com.
8. Details on personal information processing are governed by the separate Privacy Policy.
Article 21 (Company Obligations)
1. The Company does not engage in acts prohibited by laws or these Terms or contrary to public order and morals, and makes best efforts to continuously and stably provide Goods and services as set forth in these Terms.
2. The Company must maintain a security system to protect Users' personal information, including credit information, so that Users can safely use the Service.
3. If the Company causes damage to a User by engaging in unfair labeling or advertising under Article 3 of the Act on Fair Labeling and Advertising regarding goods or services, the Company is responsible for compensation.
4. The Company does not send commercial advertising emails or push notifications that Users do not want.
Article 22 (Member ID and Password Obligations)
1. Except for Article 20, members are responsible for managing their ID and password.
2. Members must not allow third parties to use their ID or password.
3. If a member becomes aware that the member's ID or password has been stolen or is being used by a third party, the member must immediately notify the Company and follow the Company's guidance, if any.
Article 23 (User Obligations)
Users must not engage in the following acts.
• Registering false information when applying or changing information
• Stealing another person's information
• Changing information posted by the Company
• Transmitting or posting information other than information determined by the Company, such as computer programs
• Infringing copyrights or other intellectual property rights of the Company or third parties
• Damaging the reputation of or interfering with business of the Company or third parties
• Publishing or posting obscene or violent messages, images, sounds, or other information contrary to public order and morals through the Service
• Repeatedly requesting prohibited goods
• Fraudulent transactions such as payment fraud or chargeback fraud
Article 24 (Limitation of Liability Due to Force Majeure)
The Company's liability is limited for delay in Service provision or damages caused by force majeure beyond the Company's control, such as natural disasters, war, terrorism, pandemics, government regulation, customs policy changes, transportation infrastructure paralysis, and international disputes.
The Company's liability is also limited for the following.
• Damages caused by inaccurate information provided by the User, such as product name, options, or shipping address
• Product defects attributable to the seller or original supplier
• Direct disputes between the User and seller
• Delivery delay caused by carrier or destination customs reasons
• Differences in customs duty and VAT resulting from final imposition decisions by destination customs
Article 25 (Ownership of Copyright and Use Restrictions)
1. Copyrights and other intellectual property rights in works created by the Company belong to the Company.
2. Users may not reproduce, transmit, publish, distribute, broadcast, or otherwise commercially use information obtained through the Service whose intellectual property rights belong to the Company without the Company's prior consent, nor allow third parties to use such information.
3. If the Company uses copyrights belonging to a User under an agreement, it must notify the User.
Article 26 (AI Functions and Automated Decision-Making)
1. The Company uses artificial intelligence (AI) technology to analyze Users' Concierge Requests and automate product recommendation and quotation calculation.
2. AI analysis results are for reference, and execution of the final transaction depends on review by the Company's operation team and the User's decision.
3. Users have the right to refuse use of their data for AI model training, and requests may be submitted to support@dbrickslabs.com.
4. The Company continuously checks and improves AI systems for accuracy and reliability, but does not guarantee 100% accuracy of AI recommendation results.
Article 27 (Dispute Resolution)
1. The Company establishes and operates a damage compensation handling organization to reflect legitimate opinions or complaints raised by Users and handle compensation for damages.
2. Complaints and opinions submitted by Users are handled with priority. If prompt handling is difficult, the Company immediately notifies the User of the reason and handling schedule.
3. If a User applies for remedy in connection with an e-commerce dispute between the Company and the User, the Company may follow mediation by the Korea Fair Trade Commission or a dispute mediation organization requested by a city or provincial governor.
Article 28 (Jurisdiction and Governing Law)
1. Lawsuits concerning e-commerce disputes between the Company and Users are subject to the exclusive jurisdiction of the district court having jurisdiction over the User's address at the time of filing, or residence if no address exists. If the User's address or residence is unclear at the time of filing, or if the User resides abroad, the lawsuit is filed with the Seoul Central District Court.
2. Korean law applies to e-commerce lawsuits between the Company and Users. Users residing in Europe do not lose the protection of mandatory consumer protection laws of their country of residence.
Article 29 (Addendum)
These Terms take effect on May 27, 2026.
Contact
Email: support@dbrickslabs.com
Operator: DBRICKS LABS Co., Ltd.
Service name: Koncierge