Terms and Conditions
You must agree to this Policy before proceeding with payment.
Orders & Shipping
- Products may go out of stock or be delayed due to circumstances on the manufacturer's side, and we are not liable for such events.
- If an ordered product cannot be shipped because it is not received in stock, we will refund the full payment, including the product price and shipping fee.
- Order cancellation or modification may be limited depending on the order status, product characteristics, and shipping stage. Orders that have already been shipped will be handled in accordance with the Returns and Refunds sections.
- Estimated delivery times are for reference only and may vary depending on destination conditions, customs clearance, and carrier operations.
Additional Charges for Shipping Variance
The shipping fee charged at checkout is an estimated amount calculated based on standard packaging specifications. If the actual weight or volume at the time of packaging differs significantly from the standard, additional shipping fees may be charged only after we have given prior notice and obtained the customer's explicit consent before shipment.
- Prior Notice: We will notify you of the additional charges and the amount before shipment via email and in-app push notification.
- Explicit Consent: Additional charges will be applied only after we receive your explicit consent.
- Response Deadline: If no response is received within 48 hours, the order will be automatically cancelled and fully refunded.
This procedure complies with EU Consumer Rights Directive 2011/83/EU Article 6(1)(e) and Article 22.
Customs Duties & Taxes (For Residents of EU Member States)
- Orders of EUR 150 or less: We collect the applicable Value Added Tax (VAT) at checkout through the EU IOSS scheme. No additional charges will be due at the time of delivery.
- Orders above EUR 150: Customs duties and VAT are assessed by the customs authority of the destination country and must be paid directly by the recipient. We make reasonable efforts to provide advance estimates, but the final amount is determined by the customs authority at the destination.
Delivery failures resulting from unpaid taxes are the user's responsibility and are not eligible for compensation.
Returns
Return reasons are classified as follows and processed in accordance with the Refunds section.
| Category | Definition |
|---|---|
| Our Fault | Caused by us or the carrier, including shipping errors, loss, or damage. |
| Voluntary Return | Customer's voluntary return request, including a simple change of mind. |
| Customer's Fault | Incorrect shipping address, refused delivery, customs rejection, unpaid taxes, or recipient unavailable. |
| External Causes | Changes in customs regulations, flight cancellations, natural disasters, and other force majeure events. |
Voluntary Return Procedure
Customers residing in EU member states have the right to withdraw from the contract without giving any reason within 14 days from the date of receiving the product, in accordance with the EU Consumer Rights Directive.
- Request Period: Within 14 days from the date of product receipt.
- How to Request: Contact our customer service or our official support email at support@dbrickslabs.com.
- Return Shipping Deadline: The product must be returned within 14 days after the return request.
- Return Shipping Fee: Borne by the customer.
- Product Condition: The product must be returned unused and unopened, in its original condition. If the item is damaged or shows signs of use, the refund may be refused or further deducted from the refund amount.
Items Excluded from Voluntary Return
- Hygiene- or safety-sealed products that cannot be returned once the seal has been opened.
- Products whose value decreases significantly over time, including limited editions and seasonal items.
- Made-to-order or customized products.
- Digital content after download or access.
Refunds
| Reason | Refund Amount |
|---|---|
| Our fault, including defects, mis-shipment, or damage | Full refund of the payment. |
| Voluntary return where the item is recovered | Full refund of the payment. Return shipping fee is borne separately by the customer. |
| Customer's fault where the item is recovered | Full payment minus round-trip shipping fee minus the return handling fee of EUR 2. |
| Customer's fault where the item is discarded or unrecoverable | No refund. |
| Shipping delay exceeding 30 days beyond the estimated delivery date | Full refund upon the customer's withdrawal request. |
- If the payment currency is not euro (EUR), the return handling fee is applied as the equivalent of EUR 2 based on the exchange rate at the time of payment.
- All refunds are processed through Stripe to the original payment method within 14 days from the date the refund reason is confirmed or the returned item has been recovered and inspected.
- The actual time required for the refund to be reflected on your bank or credit card account may vary depending on the policies of the financial institution.
Shipping Damage & Loss Claims
Claims must be filed within 14 days from the date you received the package or became aware of the incident. The following documentation is required.
- A full photo of the received box and the shipping label.
- A photo of all items laid out together.
- A close-up photo of damaged areas or a video of malfunctioning items, if applicable.
We will request an investigation from the carrier, and compensation will be provided through refund, reshipment, or exchange depending on the investigation result.
Compensation Exclusions
- Claims filed after the 14-day deadline.
- Minor damage to the outer packaging that may occur in the course of ordinary international transit.
- Delivery failures caused by the customer's fault, including customs rejection, unpaid taxes, or refused delivery.
- Failure to provide evidence of damage or loss.
- Shipping delays within the ordinary range.
Supplementary Provisions
In the event of additions, deletions, or modifications to this Policy due to changes in laws or company policies, we will provide notice through in-app announcements and email at least 7 days before the effective date of the changes. For changes to material terms concerning the rights or obligations of users, notice will be provided at least 30 days in advance.
Effective Date
This Policy is effective as of May 27, 2026.
Contact
Email: support@dbrickslabs.com
Operator: Dbricks Labs Co., Ltd.
Service: Koncierge